General

Why should I visit Browtisan?

Besides making every single eyebrow stroke more refined, accurate, detailed and most importantly – painless, hygienic and professionally done, Browtisan also ensures that our premises are at the highest levels of hygiene.

The Browtisan brand aims to provide to its clients top-notch, clinical standard services and experience. Each and every Browtisan is a highly skilled artisan in their craft as an assurance that the standard of our services is the highest in the industry.

Additionally, Browtisan is the first in the industry to combine Creative Eyebrow techniques, high clinical standards and sanitation, enabling a strong focus on precision for the most natural eyebrow designs for our clients.

Taking a comprehensive approach and interlacing closely the skills, staff and technologies, customers can be assured that they are in good hands.

How do I make an appointment?

Please call us at Delfi Orchard: 6235 2355 (Whatsapp: 9222 3335) or Plaza Singapura: 6909 1688 (Whatsapp: 8328 0060), to have your appointment availability checked. Alternatively, you can also click here to send in your tentative booking request and the concierge team will contact you within one day.

Do you open on Public Holidays?

Delfi Orchard outlet is closed on Public Holidays while Plaza Singapura outlet is open from 10am to 6pm. We seek your kindest understanding. Please do drop us an email at concierge@browtisan.com and we will be most delighted to assist you while the salon is closed.

What is the difference between Master Browtisan, Creative Browtisan and Browtisan in the price list?

Master Browtisan refers to Coco Qi, the salon’s overall director. Creative Browtisan refers to our senior artisans whilst the Browtisan refers to our team of skilled artisans.

Eyelash

How long do your eyelash extensions lasts for?

The eyelash extensions generally last for 3 weeks to 1 month depending on each client’s facial regime. We advise clients to be gentle on their eyes especially when removing their eye makeup as rubbing may cause the lashes to fall off easily.

I would like dramatic/subtle lash extensions; do you have the lashes that can cater to my preferences?

We carry an assortment of lash lengths in order to create a variety of designs in catering to the tastes of our clients.

Eyeliner

What is the difference between Browtisan and Korean eyeliner?
Browtisan
  • Design
  • Drawn between lash hairs
  • Visual Effect
  • Similar to tightlining
  • Suited to
  • Sparse lash growth
  • Regular users of eyeliner
  • Additional service
  • Eyelash growth serum
  • 1 complimentary touch up session
  • Longevity
  • 3 – 5 years
Korean
  • Design
  • Drawn between lash hairs
  • Visual Effect
  • Similar to tightlining
  • Suited to
  • Sparse lash growth
  • Regular users of eyeliner
  • Longevity
  • 3 – 5 years
Will doing the bottom eyeliner result in a weird overall appearance if I do not draw the upper eyeliner?

We recommend bottom eyeliner to clients who wish to balance the visual effect of their eyelashes, as it is common for the eyelashes on the lower lash line to experience sparse lash growth compared to the upper lash line. We also ensure that the shape of your eye is accentuated with a natural effect without excessive emphasis on the lower eyelid even without makeup.

Lips

What is lips embroidery and is it painful?

It is a semi-permanent technique of adding color and vibrancy to the lip area similar to eyebrow embroidery, whereby pigments are deposited near to the surface of the skin after application of numbing cream to ensure pain and discomfort are kept to a minimum.

How long will the Lips Embroidery last?

Lips Embroidery typically lasts between 3-5 years and fades to a natural pinkish hue over time.

What if I wish to put on lipstick, will my lipstick colour be visible on my lips?

The overall result will depend on the texture and translucency of the lip product you are using. A sheer lip color will not be as visible compared to a matte, more opaque lipstick.

Products

What is the return policy on your products?

Our return policy only applies to products that are unopened and in the same condition as the time of sale. Products with damaged seals, dented packaging, etc., will not be accepted. We will also require you to bring your receipt as proof of your purchase for verification purposes.

For damaged products, please attach photos detailing the damage and contact us immediately at concierge@browtisan.com .

Browtisan reserves all rights to reject any requests for product exchanges. To avoid such situations, we encourage you to check all purchases before leaving the salon.

Have more questions?

Contact Us